So we get there after a decent drive to L.A. And it's pretty late since we had to go to work before driving, so we're all a little tired and hoping to just get into the room, eat some food and hit the sack. Normal, right? Well the check in process was just fine. It was nice and painless and we went up to our room, got in there and from that point on it was downhill.
The first magical room we got was pretty bad. The fridge was broken, the thermostat was diagonal on the wall, the hair dryer in the bathroom was hanging off the wall, the faucet was leaking and to top or all off there was blood on the sheets of one of the beds as well as some dirt. We were all pretty blown away by the level of quality when the room is $100+ a night and they only have $30 valet parking to boot. We called and asked them to bring in some new sheets, which we waited about 30 more minutes before calling again and asking where our sheets were and where the coffee pot was that we asked for before we realized the damages; so they gave us a new room just as they should have in the first place.
Next room was better in the sense that the sheets didn't have blood stains and dirt all over them. The fridge wasn't broken as well... Because there wasn't one in the room at all. The sleep number mattresses controllers were broken, and the tv didn't work (we did check to make sure it was plugged in). Then we decided to go down to the front desk to talk to them in person to see if we could get these fixed, but the elevator never stopped at our floor after 17 minutes of waiting. So lucky us, we got to hike down 8 flights of stairs to get to the front desk.
So after taking to the front desk again, they offered us a different room with normal beds and no tv at all... Wait what? So we are supposed to accept a downgrade and supposedly there's no monetary difference between the two rooms so we won't get any kind of money back on this downgraded room?! Hell. No. We were sent to another room at this point as they're acidly trying to get us the hell away from the front desk, and rightly so.
So, room number three. This room is a floor above the second one so we grab our stuff and hit the stairs. Again. We get into this room and it's finally decent. Yeah sure the beds are broken, the walls are paper thin and the air conditioner must be ancient as it barely pumps any cold air out of it at all, but it's 11:43 at this point and we're all exhausted at this point from the workday, driving and then the stair trips so we finally just say $@#% it and stay in this one. It was obvious at this point that we weren't going to get a room where everything works and we all just wanted to go to sleep and get ready for anime expo tomorrow.
What we learned from this experience? Never, ever stay at the Radisson hotel. Ever. Oh, and to top it all off, they have no self parking and the valet parking is $30/night. Fuck.